Privacy Policy for VMC Hospital

1. Consent

By using our website or hospital services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal and sensitive information including, but not limited to:

• Full name, age, gender, and contact information
• Medical history, health conditions, diagnostic reports
• Appointment history, treatment details, and prescriptions
• Payment details (if applicable), such as UPI, bank details, or card information
• Communication records, feedback, and inquiries

When you contact us or register for any service, we may also collect additional personal information that you provide voluntarily.

We may also collect non-personal information such as:

• IP address, browser type, access times
• Pages visited on our website
• Device and system information used to access our services

3. How We Use Your Information

The information we collect may be used to:

• Provide medical care and hospital services
• Schedule and manage appointments
• Communicate regarding health updates, prescriptions, and reports
• Process billing, payments, and insurance claims
• Improve hospital operations and patient care
• Respond to inquiries, feedback, and complaints
• Maintain internal records for legal and compliance purposes
• Enhance the safety and security of patients and staff

4. Confidentiality and Data Sharing

VMC Hospital values your confidentiality. We do not share your personal or medical information with third parties except:

• When required for your treatment (e.g., referrals to other healthcare professionals)
• When you provide explicit written consent
• When required by law or court order
• With authorized insurance providers for claim processing
• With government or regulatory authorities for compliance purposes

We ensure that all third parties involved comply with applicable data protection laws and maintain strict confidentiality.

5. Data Security

We adopt appropriate security measures to protect your personal and health information, including:

• Secure servers and encrypted communication
• Restricted access to medical and personal records
• Regular review of data handling procedures

Despite our efforts, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to safeguard your data to the best of our ability.

6. Cookies and Website Usage (if applicable)

Our website may use cookies to enhance user experience. These cookies help store preferences, track session data, and improve overall website functionality. You can disable cookies through your browser settings, though doing so may affect the website's functionality.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If we become aware that a child has provided us with personal data without such consent, we will delete the information.

8. Third-Party Links

Our website or services may contain links to external websites. We are not responsible for the content, policies, or practices of such websites. We encourage users to review the privacy policies of those third parties before interacting with them.

9. Your Rights

You have the right to:

• Request access to your medical or personal information
• Request correction of inaccurate information
• Withdraw consent for data use (where applicable)
• Request deletion of records (subject to legal obligations)

Please contact our hospital administration for any such requests.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. Continued use of our services after updates indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• VMC Hospital
• Vengara, Malappuram
• 📞 Phone: +91 9747556020
• 📧 Email: info@vmcvengara.com